Blog

Introducing Viable

You've got a lot of customer feedback living in your support tickets from apps like Zendesk and Intercom. Someone at your company spends hours making sense of that data and reporting those insights to management, product, marketing, sales, and operations teams. We spent the last year at Viable talking to heads of customer support and we learned a lot. It takes a lot of manual effort to tag, sort, …

Daniel Erickson

Daniel Erickson

CEO

How customer support teams use Viable

Customer support teams are frequently asked by their colleagues to answer all kinds of questions about customers. The questions can get very specific and require digging into support ticket data, sometimes hundreds or thousands of tickets across multiple support channels. It’s inefficient and slow. …

Viable Team

Viable Team

Staff

How sales and customer success teams use Viable

Closing deals is much easier when you know what current customers value most. Your current customers’ positive experiences are strong proof points that help prospects better understand your value proposition.  But getting applicable examples for every pitch takes a lot of time and manual …

Viable Team

Viable Team

Staff

How Product managers and marketers use Viable

Product managers and marketers do their best work when they understand customers well. Customer research studies are great for learning about customers but can take time to set up and get outdated quickly. There’s a lot to be learned from customer feedback, which is real-time and abundant. But such …

Viable Team

Viable Team

Staff