On Demand Webinar: The Customer Research Most Likely to Grow Your Business

Is learning what your customers think always worth the investment?

Surprisingly, not everyone's convinced.

For decades, companies have relied on score-based metrics (NPS, CSAT, CES) or usability testing to understand customers. But are these methods enough to inform product and customer initiatives? 

Watch our on-demand webinar on this topic.

Learn from leading UX researchers about what’s worked, what hasn’t, and what practical alternatives can provide deeper customer insights to effectively drive growth.

Featuring:

  • Cindy Alvarez, Director of Customer Research, GitHub; Lean Customer Development author
  • Celeste Ridlen, Head of Research, Hosting, Airbnb
  • Vanessa Van Schyndel, User Experience Researcher, Figma
  • Grace Vorreuter, Staff User Researcher, GitHub


Watch Now!

Viable Team

Viable Team

Staff

Last Updated: 10/14/21

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