Senior Backend Engineer

Who We Are

Viable helps make customer feedback actionable. By automating the process of structuring and labeling customer feedback, companies can ask any question in Viable and immediately get useful answers in human language.

We started Viable to help companies measure their product market fit. We quickly realized that companies had all kinds of questions about their customers: what they like, dislike, find frustrating about a workflow...and much more. Viable strives to answer such questions in seconds with high accuracy.

What You'll Do

Our customers trust us to aggregate, structure, and analyse their customer feedback data from a wide variety of sources. To do this, we’ve built out a highly scalable serverless architecture that takes advantage of modern deployment pipelines. Our team works with NextJS, Vercel, Postgres, and GraphQL to solve problems for our customers every day.

By joining this team, you’ll get to work with some of the most impressive technologies of today:

• GPT-3, the most advanced NLP model available
• InfluxDB, the best time series DB around
• Hasura, the most robust GraphQL gateway of its kind

You’ll be working on a product that solves real problems for businesses across the world. As an early addition to the team (we’re still under 10 people total in the company!), you’ll get exposure to a wide range of problems to solve, including:

• Building integrations with a wide variety of qualitative data sources
• Managing and continually improving our data ingestion and enrichment pipeline
• Building reporting tools to help our customers analyze their data
• Creating ML models to solve complex NLP tasks (and using pre-existing models where appropriate)
• Building the world’s best Q&A system for qualitative feedback

Apply for Senior Backend Engineer Role