Yes, you can cancel anytime. Just contact us at support@viable.fit.
If you’re reading this, you probably can’t wait to dive into your customer feedback to find out what customers think about your product or service. Below are links to get you started. Viable makes it possible for you to ask questions in plain language of all your combined customer feedback data. The AI behind our platform searches all data, sorts it, structures it, and tags it by topic. It …
Viable Team
Staff
Account Setup
Signing up for Viable is easy and takes just a few minutes. To create an account, you’ll enter your email, name, and create a password. Then you’ll be asked where you work. Next, you’ll select which customer feedback apps you want to integrate. After you sign into those apps, click “Allow” to …
Viable Team
Staff
Overview of your Viable Workspace
Once you’re set up, you’ll see a main menu on the left side of the screen with the following sections: Feedback Trends Activity Profile Settings Feedback and Trends are the different views of the customer feedback data that comes from all your integrated apps. The data is sorted and tagged at the …
Viable Team
Staff
Helpful Definitions
A piece of customer feedback or support ticket. Each piece of feedback or ticket entry is considered one data point, regardless of length. The below is an example of a data point: I find the boards feature to be extremely helpful in organizing my time throughout my day. It saves me time and makes …
Viable Team
Staff
Filters
To the right of the main menu, there’s a list of filters. At the top, the broadest category is All. Selecting All shows all individual data points in the main viewing screen on the right. Below All are different filtering categories, described below. You can apply one or multiple filters at a …
Viable Team
Staff
Feedback View
The Feedback view provides all the customer feedback data points from the apps you’ve integrated. At the top of the main viewing screen is the question box. This is where you type in a question you have about customers such as: What do customers find delightful? Why do customers abandon their …
Viable Team
Staff
Trends View
The Trends view displays top topics trending by week across all your customer feedback data. Topics are themes identified by the AI that powers Viable after it has sorted through the ingested customer feedback data and tagged each with a topic label. Topics can be for features, …
Viable Team
Staff
Segments View
In the Segments view, you can view customer feedback data by specific segment or trait. Viable will import segments that already exist in your integrated customer feedback apps. The default view will show an aggregate summary of segments ranked by number of data points per segment. It includes …
Viable Team
Staff
Activity View
The Activity View shows you a feed of all questions previously asked along with their corresponding answers. It’ll show your questions as well as that of your colleagues. Find inspiration, spot patterns, and compare answers with this log of activity.
Viable Team
Staff
What questions should you ask in Viable?
There’s a lot of great insight waiting to be discovered in your customer feedback. Here’s a guide for how to get the most out of asking questions in Viable. What do our customers find frustrating about our product? What do our customers find frustrating about [feature x]? Why do customers …
Viable Team
Staff
Tips for asking questions in Viable
With just a handful of examples and minimal instruction, the GPT-3 language model we use in Viable predicts the summaries it should generate from customer feedback datasets. Like any other model, it needs something to learn by. At Viable, we have spent many hours training our GPT-3 model to provide …
Viable Team
Staff
Setting up Zapier for Viable
In addition to directly linking your Zendesk account with Viable, you can send us data from other applications via a Zapier connection. For example, if you want to analyze tweets in Viable that @ mention your Twitter handle, you can import that via Zapier. ‘Accept Invite & Build a Zap’ at …
Viable Team
Staff
Yes, you can cancel anytime. Just contact us at support@viable.fit.
Yes, sign up here.
We can work with you to do a custom integration. There are two endpoints you’d need to set up (just a couple of lines of code each).
Email us at support@viable.fit
Any PII (personally identifiable information) is automatically removed before it even enters our system.
For the Pay As You Go plan, you will be billed monthly and only for the data we process for you. We charge a flat monthly fee of $30 plus $0.04 per processed data point. A processed data point simply means we ingested it into Viable for labeling and segmenting it so you can analyze it.
If you’re an Enterprise organization, let’s connect.
We’ve made it as simple as possible to integrate your apps. When you select and authorize the apps you want to integrate, data from those apps will automatically be sent to Viable. It’s then sorted, structured, and tagged so you can start asking questions.
Viable answers questions you have about your customers by ingesting and preparing the customer feedback data found in your everyday customer feedback tools.
We use GPT-3 technology to structure, tag, and segment this data. GPT-3 also makes it possible to type a question in the Viable question box and receive an instant answer that summarizes all matching data in plain language.
We’re all about speed. For most companies, getting started with Viable will be an easy, two-step process:
Step 1, select the apps you want to integrate.
Step 2, sign into the app and then click Allow.
That’s it!
We’re adding new apps all the time. If there’s one you’d like us to consider, let us know.
We consider enterprise-level organizations to have more than 100,000 processed data points per month or ones that require a complex, custom integration.
You get access to Viable for an unlimited number of users within your organization. Ask as many questions as you’d like. Sort, segment, and analyze to your heart’s content.
You only pay for data points you send to us that we tag and segment for you.
GPT-3 is the most powerful language processing model created to date. It can process data at a significantly higher level of performance than comparable programs. That’s why everyone’s excited about it, including us!
If you want to learn more, check out OpenAI, the team behind the GPT-3 API.
Anyone who wants to know what their customers think!
Whether you’re a customer support professional, product manager, marketer, sales executive, designer, business operations member—truly, anyone who wants to understand customers. Viable helps teams get on the same page about what their customers want, think, or do.
We do not sell or share our customers’ data (unless a customer gives us specific direction to do so.) We may use data from our customers to make our model better for everyone but no customer will ever have access to any other customer’s data.