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Getting Started

If you’re reading this, you probably can’t wait to dive into your customer feedback to find out what customers think about your product or service. Below are links to get you started. Viable makes it possible for you to ask questions in plain language of all your combined customer feedback data.  The AI behind our platform searches all data, sorts it, structures it, and tags it by topic. It …

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Account Setup

Signing up for Viable is easy and takes just a few minutes.  To create an account, you’ll enter your email, name, and create a …

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Viable Team

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Overview of your Viable Workspace

Once you’ve signed up and connected a data source in Viable, you’ll see a main menu on the left side of the screen with the following …

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Helpful Definitions

Each piece of customer feedback or support ticket counts as a data point, regardless of length. The below is an example of a data point: I …

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Viable Team

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Filters

To the right of the main menu, there’s a list of filters: Sources, Topics, Feedback, and Customer. You can apply one or multiple filters at …

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Feedback View

The Feedback view provides all the customer feedback data points from the apps you’ve integrated.  At the top of the main viewing …

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Trends View

The Trends view displays top topics trending by week across all your customer feedback data.  Topics are themes identified by the AI …

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Viable Team

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Activity View

The Activity View shows you a feed of all questions previously asked along with their corresponding answers. It’ll show your questions as …

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Viable Team

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What questions should you ask in Viable?

Viable lets you ask questions about how your customers experience your product. Our AI will quickly sort through all the customer feedback …

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Viable Team

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Tips for asking questions in Viable

With just a handful of examples and minimal instruction, the GPT-3 language model we use in Viable predicts the summaries it should …

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Viable Team

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Data Security

Viable adheres to best practice standards for ingesting, handling and protecting data as well as responding to vulnerabilities or …

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Viable Team

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How we handle customer feedback data

At Viable, we save you time and effort by automating the manual and time-consuming tasks of tagging and structuring qualitative customer …

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Viable Team

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Formatting CSV files to speed up ingestion into Viable

A lot of customer text data you want to analyze comes in CSV format. Free form responses in NPS, CSAT, and in-app surveys, as well as …

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Viable Team

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Viable API Ingest Documentation

Below are instructions for how to import custom data into Viable. The https://app.askviable.com/api//ingress endpoint allows you to POST …

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Adding Data via Zapier

In addition to directly linking your Zendesk , Delighted , Intercom , or Front accounts with Viable, you can send us feedback data …

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Airtable Zap for Viable

You can analyze customer feedback stored in Airtable instantly by sending free form text entries to Viable via Zapier. Use our Airtable …

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Appbot Zap for Viable

You can instantly analyze user reviews posted via Appbot by sending those reviews to Viable through Zapier. Use our Appbot Zapier template …

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Canny Zap for Viable

You can instantly analyze comments posted to Canny by sending them to Viable via Zapier. Use our Canny Zapier template . Or, in Zapier, …

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Doopoll Zap for Viable

You can easily analyze open ended responses from Doopoll surveys by connecting Doopoll to Viable. Viable will structure, tag, and analyze …

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Facebook Pages Zap for Viable

You can instantly analyze customer feedback from comments posted to your Facebook Page by connecting Facebook Pages to Viable. Use our …

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Viable Team

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G2 Crowd Zap for Viable

You can analyze reviews posted on G2 Crowd in an automated way by sending G2 Crowd reviews to Viable via Zapier. Use our G2 Crowd Zapier …

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Viable Team

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Google Forms Zap for Viable

You can instantly analyze open ended survey responses collected via Google Forms by sending them to Viable for analysis using Zapier. In …

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Viable Team

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Help Scout Zap for Viable

You can analyze customer feedback from Help Scout tickets by sending them to Viable using Zapier. Use our Help Scout Zap template . Or, in …

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Promoter.io Zap for Viable

You can analyze customer feedback from Promoter.io by connecting Promoter.io to Viable via Zapier. Use our  Promoter Zapier template . …

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Viable Team

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SurveyMonkey Zap for Viable

You can analyze customer survey responses from SurveyMonkey and get richer insights from open ended answers automatically by sending survey …

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SurveySparrow Zap for Viable

You can instantly analyze customer survey responses from SurveySparrow by sending open ended responses to Viable via Zapier. To get …

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Twitter Zap for Viable

You can instantly analyze tweets that mention your company by sending them to Viable via Zapier. Use our  Twitter Zapier template . …

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Typeform Zap for Viable

You can analyze customer feedback from Typeform survey responses instantly by sending Typeform open ended survey responses to Viable via …

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Viable Team

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Pendo Feedback Zap for Viable

You can analyze Pendo feedback or comments by connecting Pendo to Viable in Zapier. Use our Pendo Feedback Zapier templates for new …

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FAQs

Can I cancel anytime?

Yes, you can cancel anytime. Just contact us at support@viable.fit.

I have my own custom data I want to put into Viable. How does that work?

We can work with you to do a custom integration. There are two endpoints you’d need to set up (just a couple of lines of code each). Here's the documentation.

How do I contact you?

How do you handle PII and data security?

Any personally identifiable information (PII) is automatically removed before it even enters our system. See our data security overview for more details. See how we handle data.

How does billing work?

You will be billed monthly and only for the data ingested. We offer 3 tiers that each include a number of data points per month. You'll be able to track your progress in real time in Viable to avoid surprises. No additional cost for asking questions and getting answers. No extra cost per user.

How is data ingested via the integrated apps?

We’ve made it as simple as possible to integrate your apps. When you select and authorize the apps you want to integrate, data from those apps will automatically be sent to Viable. It’s then sorted, structured, and tagged so you can start asking questions.

For apps not directly integrated to Viable, we can ingest data from many others apps via Zapier. We also have an ingress endpoint for custom data that you can set up.

I thought GPT-3 was an AI that wrote articles. How’s it used in Viable?

Viable answers questions you have about your customers by ingesting and preparing the customer feedback data found in your everyday customer feedback tools.

We use GPT-3 technology to structure, tag, and segment this data. GPT-3 also makes it possible to type a question in the Viable question box and receive an instant answer that summarizes all matching data in plain language.

How long does it take to get set up?

We’re all about speed. For most companies, getting started with Viable will be an easy, two-step process:

Step 1, select the apps you want to integrate.
Step 2, sign into the app and then click Allow.
Step 3, start using Viable (view reports, ask questions, explore your data)

Depending on how much data is ingested, you'll be able to start using Viable within an hour if not sooner. If you've got a CSV of data to send us, you'll be able to start using Viable as soon as we upload it.

I don’t see an integration for an app I have.

We’re adding new apps all the time. If there’s one you’d like us to consider, let us know.

What’s considered enterprise-level?

We consider enterprise-level organizations to have more than 100,000 processed data points per month or ones that require a complex, custom integration.

What’s included in the monthly price?

You get access to Viable for an unlimited number of users within your organization. Ask as many questions as you’d like. Sort, segment, and analyze to your heart’s content.

You only pay for data points you import.

Ok, but what’s the big deal with GPT-3?

GPT-3 is the most powerful language processing model created to date. It can process data at a significantly higher level of performance than comparable programs. That’s why everyone’s excited about it, including us!

If you want to learn more, check out OpenAI, the team behind the GPT-3 API.

Who is Viable designed for?

Anyone who wants to know what their customers think!

Whether you’re a product manager, customer experience professional, marketer, user researcher, designer, sales executive, or business operations lead—really, anyone who wants to understand customers. Viable helps teams get on the same page about what their customers want, think, or do.

Will my customer data be safe?

We do not sell or share our customers’ data (unless a customer gives us specific direction to do so.) We may use data from our customers to make our model better for everyone but no customer will ever have access to any other customer’s data.