Yes, you can cancel anytime. Just contact us at support@viable.fit.
If you’re reading this, you probably can’t wait to dive into your customer feedback to find out what customers think about your product or service. Below are links to get you started. Viable makes it possible for you to ask questions in plain language of all your combined customer feedback data. The AI behind our platform searches all data, sorts it, structures it, and tags it by topic. It …
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Account Setup
Signing up for Viable is easy and takes just a few minutes. To create an account, you’ll enter your email, name, and create a password. Then you’ll be asked where you work. Next, you’ll select which customer feedback apps you want to integrate. After you sign into those apps, click “Allow” to …
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Overview of your Viable Workspace
Once you’ve signed up and connected a data source in Viable, you’ll see a main menu on the left side of the screen with the following sections: Feedback Trends Activity Profile (see below) Admin (see below)
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Helpful Definitions
Each piece of customer feedback or support ticket counts as a data point, regardless of length. The below is an example of a data point: I find the boards feature to be extremely helpful in organizing my time throughout my day. It saves me time and makes daily tasks much more manageable. Customer …
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Filters
To the right of the main menu, there’s a list of filters: Sources, Topics, Feedback, and Customer. You can apply one or multiple filters at a time. The first filter, Sources, lets you select which data sources to view, e.g. Zendesk, Intercom, Delighted, Front, API, etc. These filters allow you to …
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Feedback View
The Feedback view provides all the customer feedback data points from the apps you’ve integrated. At the top of the main viewing screen is the question box. This is where you type in a question you have about customers such as: What do customers find delightful? Why do customers abandon their …
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Trends View
The Trends view displays top topics trending by week across all your customer feedback data. Topics are themes identified by the AI that powers Viable after it has sorted through the ingested customer feedback data and tagged each with a topic label. Topics can be for features, …
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Activity View
The Activity View shows you a feed of all questions previously asked along with their corresponding answers. It’ll show your questions as well as that of your colleagues. Find inspiration, spot patterns, and compare answers with this log of activity.
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What questions should you ask in Viable?
Simply type in a question and start seeing answers. There’s a lot of great insight waiting to be discovered in the qualitative data from your customers. There are different types of datasets: The quality of answers will depend on the type of data ingested. If you’ve got a lot of open ended …
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Tips for asking questions in Viable
With just a handful of examples and minimal instruction, the GPT-3 language model we use in Viable predicts the summaries it should generate from customer feedback datasets. Like any other model, it needs something to learn by. At Viable, we have spent many hours training our GPT-3 model to provide …
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Data Security
Viable adheres to best practice standards for ingesting, handling and protecting data as well as responding to vulnerabilities or incidents. Our goal is to ensure a high level of security for our customer data as well as our own. PostgreSQL, with AES-256 at rest encryption. Hasura is what we use to …
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How we handle customer feedback data
At Viable, we save you time and effort by automating the manual and time-consuming tasks of tagging and structuring qualitative customer feedback for analysis. We do this by connecting to popular data sources such as helpdesk platforms, survey tools, product review apps, and spreadsheets. Synching …
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Formatting CSV files to speed up ingestion into Viable
A lot of customer text data you want to analyze comes in CSV format. Free form responses in NPS, CSAT, and in-app surveys, as well as product reviews are some examples. CSV documents, however, don’t all come formatted in the same way. To speed up CSV data ingestion so you can start asking questions …
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Setting up Zapier for Viable
In addition to directly linking your Zendesk account with Viable, you can send us data from other applications via a Zapier connection. For example, if you want to analyze tweets in Viable that @ mention your Twitter handle, you can import that via Zapier. ‘Accept Invite & Build a Zap’ at …
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Airtable Zap for Viable
You can analyze customer feedback stored in Airtable by connecting Airtable to Viable via Zapier. Under Set up action choose the fields you want to analyze: You should be ready to turn on the Zap.
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Canny Zap for Viable
You can analyze customer feedback submitted via Canny by connecting Canny to Viable via Zapier. Under Set up action choose the fields you want to analyze: You should be ready to turn on the Zap.
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Doopoll Zap for Viable
You can analyze survey responses from Doopoll surveys by connecting Doopoll to Viable. Under Set up action choose the fields you want to analyze: You should be ready to turn on the Zap.
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Facebook Pages Zap for Viable
You can analyze customer feedback from comments posted to your Facebook Page by connecting Facebook Pages to Viable via Zapier. Under Set up action choose the fields you want to analyze: You should be ready to turn on the Zap.
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G2 Crowd Zap for Viable
You can analyze reviews posted on G2 Crowd by connecting G2 Crowd to Viable via Zapier. Under Set up action choose the fields you want to analyze: You should be ready to turn on the Zap.
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Google Forms Zap for Viable
You can analyze customer feedback collected via Google Forms by connecting Google Forms to Viable via Zapier. Under Set up action choose the fields you want to analyze. We recommend you set up a separate Zap for each free text question/response you want to analyze. (We do not recommend setting up a …
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Help Scout Zap for Viable
You can analyze customer feedback from Help Scout by connecting Help Scout to Viable via Zapier. Under Set up action choose the fields you want to analyze: You should be ready to turn on the Zap.
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Pendo Zap for Viable
You can analyze customer feedback submitted via Pendo by connecting Pendo to Viable via Zapier. Under Set up action choose the fields you want to analyze: You should be ready to turn on the Zap.
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Promoter.io Zap for Viable
You can analyze customer feedback from Promoter.io by connecting Promoter.io to Viable via Zapier. Under Set up action choose the fields you want to analyze. We recommend you set up a separate Zap for each free text question/response. (We do not recommend setting up a Zap for multiple choice or …
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SurveyMonkey Zap for Viable
You can analyze customer survey responses from SurveyMonkey by connecting SurveyMonkey to Viable via Zapier. Under Set up action choose the fields you want to analyze. We recommend you set up a separate Zap for each free text question/response. (We do not recommend setting up a Zap for multiple …
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SurveySparrow Zap for Viable
You can analyze customer survey responses from SurveySparrow by connecting SurveySparrow to Viable via Zapier. Under Set up action choose the fields you want to analyze. We recommend you set up a separate Zap for each free text question/response. (We do not recommend setting up a Zap for multiple …
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TrustRadius Zap for Viable
You can analyze reviews from TrustRadius by connecting TrustRadius to Viable via Zapier. Under Set up action choose the fields you want to analyze: You should be ready to turn on the Zap.
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Twitter Zap for Viable
You can analyze customer feedback from tweets by connecting Twitter to Viable via Zapier. Under Set up action choose the fields you want to analyze: You should be ready to turn on the Zap.
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Typeform Zap for Viable
You can analyze customer feedback collected via Typeform by connecting Typeform to Viable via Zapier. Under Set up action choose the fields you want to analyze. We recommend you set up a separate Zap for each free text question/response. (We do not recommend setting up a Zap for multiple choice or …
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Yes, you can cancel anytime. Just contact us at support@viable.fit.
We can work with you to do a custom integration. There are two endpoints you’d need to set up (just a couple of lines of code each). Here's the documentation.
Email us at support@viable.fit.
Any personally identifiable information (PII) is automatically removed before it even enters our system. See our data security overview for more details. See how we handle data.
You will be billed monthly and only for the data ingested. We offer 3 tiers that each include a number of data points per month. You'll be able to track your progress in real time in Viable to avoid surprises. No additional cost for asking questions and getting answers. No extra cost per user.
We’ve made it as simple as possible to integrate your apps. When you select and authorize the apps you want to integrate, data from those apps will automatically be sent to Viable. It’s then sorted, structured, and tagged so you can start asking questions.
For apps not directly integrated to Viable, we can ingest data from many others apps via Zapier. We also have an ingress endpoint for custom data that you can set up.
Viable answers questions you have about your customers by ingesting and preparing the customer feedback data found in your everyday customer feedback tools.
We use GPT-3 technology to structure, tag, and segment this data. GPT-3 also makes it possible to type a question in the Viable question box and receive an instant answer that summarizes all matching data in plain language.
We’re all about speed. For most companies, getting started with Viable will be an easy, two-step process:
Step 1, select the apps you want to integrate.
Step 2, sign into the app and then click Allow.
That’s it!
We’re adding new apps all the time. If there’s one you’d like us to consider, let us know.
We consider enterprise-level organizations to have more than 100,000 processed data points per month or ones that require a complex, custom integration.
You get access to Viable for an unlimited number of users within your organization. Ask as many questions as you’d like. Sort, segment, and analyze to your heart’s content.
You only pay for data points you import.
GPT-3 is the most powerful language processing model created to date. It can process data at a significantly higher level of performance than comparable programs. That’s why everyone’s excited about it, including us!
If you want to learn more, check out OpenAI, the team behind the GPT-3 API.
Anyone who wants to know what their customers think!
Whether you’re a product manager, customer experience professional, marketer, user researcher, designer, sales executive, or business operations lead—really, anyone who wants to understand customers. Viable helps teams get on the same page about what their customers want, think, or do.
We do not sell or share our customers’ data (unless a customer gives us specific direction to do so.) We may use data from our customers to make our model better for everyone but no customer will ever have access to any other customer’s data.