Yes, you can cancel anytime. Just contact us at support@viable.fit.
If you’re reading this, you probably can’t wait to dive into your customer feedback to find out what customers think about your product or service. Below are links to get you started. Viable makes it possible for you to ask questions in plain language of all your combined customer feedback data. The AI behind our platform searches all data, sorts it, structures it, and tags it by topic. It …
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Account Setup
Signing up for Viable is easy and takes just a few minutes. To create an account, you’ll enter your email, name, and create a …
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Overview of your Viable Workspace
Once you’ve signed up and connected a data source in Viable, you’ll see a main menu on the left side of the screen with the following …
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Helpful Definitions
Each piece of customer feedback or support ticket counts as a data point, regardless of length. The below is an example of a data point: I …
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Filters
To the right of the main menu, there’s a list of filters: Sources, Topics, Feedback, and Customer. You can apply one or multiple filters at …
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Feedback View
The Feedback view provides all the customer feedback data points from the apps you’ve integrated. At the top of the main viewing …
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Trends View
The Trends view displays top topics trending by week across all your customer feedback data. Topics are themes identified by the AI …
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Activity View
The Activity View shows you a feed of all questions previously asked along with their corresponding answers. It’ll show your questions as …
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What questions should you ask in Viable?
Viable lets you ask questions about how your customers experience your product. Our AI will quickly sort through all the customer feedback …
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Tips for asking questions in Viable
With just a handful of examples and minimal instruction, the GPT-3 language model we use in Viable predicts the summaries it should …
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Data Security
Viable adheres to best practice standards for ingesting, handling and protecting data as well as responding to vulnerabilities or …
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How we handle customer feedback data
At Viable, we save you time and effort by automating the manual and time-consuming tasks of tagging and structuring qualitative customer …
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Formatting CSV files to speed up ingestion into Viable
A lot of customer text data you want to analyze comes in CSV format. Free form responses in NPS, CSAT, and in-app surveys, as well as …
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Viable API Ingest Documentation
Below are instructions for how to import custom data into Viable. The https://app.askviable.com/api//ingress endpoint allows you to POST …
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Adding Data via Zapier
In addition to directly linking your Zendesk , Delighted , Intercom , or Front accounts with Viable, you can send us feedback data …
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Airtable Zap for Viable
You can analyze customer feedback stored in Airtable instantly by sending free form text entries to Viable via Zapier. Use our Airtable …
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Appbot Zap for Viable
You can instantly analyze user reviews posted via Appbot by sending those reviews to Viable through Zapier. Use our Appbot Zapier template …
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Canny Zap for Viable
You can instantly analyze comments posted to Canny by sending them to Viable via Zapier. Use our Canny Zapier template . Or, in Zapier, …
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Doopoll Zap for Viable
You can easily analyze open ended responses from Doopoll surveys by connecting Doopoll to Viable. Viable will structure, tag, and analyze …
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Facebook Pages Zap for Viable
You can instantly analyze customer feedback from comments posted to your Facebook Page by connecting Facebook Pages to Viable. Use our …
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G2 Crowd Zap for Viable
You can analyze reviews posted on G2 Crowd in an automated way by sending G2 Crowd reviews to Viable via Zapier. Use our G2 Crowd Zapier …
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Google Forms Zap for Viable
You can instantly analyze open ended survey responses collected via Google Forms by sending them to Viable for analysis using Zapier. In …
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Help Scout Zap for Viable
You can analyze customer feedback from Help Scout tickets by sending them to Viable using Zapier. Use our Help Scout Zap template . Or, in …
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Promoter.io Zap for Viable
You can analyze customer feedback from Promoter.io by connecting Promoter.io to Viable via Zapier. Use our Promoter Zapier template . …
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SurveyMonkey Zap for Viable
You can analyze customer survey responses from SurveyMonkey and get richer insights from open ended answers automatically by sending survey …
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SurveySparrow Zap for Viable
You can instantly analyze customer survey responses from SurveySparrow by sending open ended responses to Viable via Zapier. To get …
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Twitter Zap for Viable
You can instantly analyze tweets that mention your company by sending them to Viable via Zapier. Use our Twitter Zapier template . …
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Typeform Zap for Viable
You can analyze customer feedback from Typeform survey responses instantly by sending Typeform open ended survey responses to Viable via …
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Pendo Feedback Zap for Viable
You can analyze Pendo feedback or comments by connecting Pendo to Viable in Zapier. Use our Pendo Feedback Zapier templates for new …
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Yes, you can cancel anytime. Just contact us at support@viable.fit.
We can work with you to do a custom integration. There are two endpoints you’d need to set up (just a couple of lines of code each). Here's the documentation.
Email us at support@viable.fit.
Any personally identifiable information (PII) is automatically removed before it even enters our system. See our data security overview for more details. See how we handle data.
You will be billed monthly and only for the data ingested. We offer 3 tiers that each include a number of data points per month. You'll be able to track your progress in real time in Viable to avoid surprises. No additional cost for asking questions and getting answers. No extra cost per user.
We’ve made it as simple as possible to integrate your apps. When you select and authorize the apps you want to integrate, data from those apps will automatically be sent to Viable. It’s then sorted, structured, and tagged so you can start asking questions.
For apps not directly integrated to Viable, we can ingest data from many others apps via Zapier. We also have an ingress endpoint for custom data that you can set up.
Viable answers questions you have about your customers by ingesting and preparing the customer feedback data found in your everyday customer feedback tools.
We use GPT-3 technology to structure, tag, and segment this data. GPT-3 also makes it possible to type a question in the Viable question box and receive an instant answer that summarizes all matching data in plain language.
We’re all about speed. For most companies, getting started with Viable will be an easy, two-step process:
Step 1, select the apps you want to integrate.
Step 2, sign into the app and then click Allow.
Step 3, start using Viable (view reports, ask questions, explore your data)
Depending on how much data is ingested, you'll be able to start using Viable within an hour if not sooner. If you've got a CSV of data to send us, you'll be able to start using Viable as soon as we upload it.
We’re adding new apps all the time. If there’s one you’d like us to consider, let us know.
We consider enterprise-level organizations to have more than 100,000 processed data points per month or ones that require a complex, custom integration.
You get access to Viable for an unlimited number of users within your organization. Ask as many questions as you’d like. Sort, segment, and analyze to your heart’s content.
You only pay for data points you import.
GPT-3 is the most powerful language processing model created to date. It can process data at a significantly higher level of performance than comparable programs. That’s why everyone’s excited about it, including us!
If you want to learn more, check out OpenAI, the team behind the GPT-3 API.
Anyone who wants to know what their customers think!
Whether you’re a product manager, customer experience professional, marketer, user researcher, designer, sales executive, or business operations lead—really, anyone who wants to understand customers. Viable helps teams get on the same page about what their customers want, think, or do.
We do not sell or share our customers’ data (unless a customer gives us specific direction to do so.) We may use data from our customers to make our model better for everyone but no customer will ever have access to any other customer’s data.