What questions should you ask in Viable?

There’s a lot of great insight waiting to be discovered in your customer feedback.  Here’s a guide for how to get the most out of asking questions in Viable. What do our customers find frustrating about our product? What do our customers find frustrating about [feature x]? Why do customers …

Viable Team

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Setting up Zapier for Viable

In addition to directly linking your Zendesk account with Viable, you can send us data from other applications via a Zapier connection. For example, if you want to analyze tweets in Viable that @ mention your Twitter handle, you can import that via Zapier. ‘Accept Invite & Build a Zap’ at …

Viable Team

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Tips for asking questions in Viable

With just a handful of examples and minimal instruction, the GPT-3 language model we use in Viable predicts the summaries it should generate from customer feedback datasets. Like any other model, it needs something to learn by. At Viable, we have spent many hours training our GPT-3 model to provide …

Viable Team

Staff