You can analyze customer feedback stored in Airtable instantly by sending free form text entries to Viable via Zapier.
Click Make a Zap. Don’t forget to name your Zap.
Then select Ingest Datapoint as the Action Event
Continue to sign into Viable. You’ll need your Viable API key (in Viable it’s in Admin >> Integrations tab).
Under Set up action:
You should be ready to turn on the Zap.
Last Updated: 03/08/21
Appbot Zap for Viable
You can instantly analyze user reviews posted via Appbot by sending those reviews to Viable through Zapier. Choose Appbot as the trigger >> app event Then choose New Review as the trigger event Click Continue and then click to sign in to your Appbot account Under Set up trigger , select the …
How we handle customer feedback data
At Viable, we save you time and effort by automating the manual and time-consuming tasks of tagging and structuring qualitative customer feedback for analysis. We do this by connecting to popular data sources such as helpdesk platforms, survey tools, product review apps, and spreadsheets. Synching …
Formatting CSV files to speed up ingestion into Viable
A lot of customer text data you want to analyze comes in CSV format. Free form responses in NPS, CSAT, and in-app surveys, as well as product reviews are some examples. CSV documents, however, don’t all come formatted in the same way. To speed up CSV data ingestion so you can start asking questions …