There’s a lot of great insight waiting to be discovered in your customer feedback.
Here’s a guide for how to get the most out of asking questions in Viable.
See additional tips on how to iterate your questions to get higher quality answers.
What do our customers find frustrating about our product?
What do our customers find frustrating about [feature x]?
Why do customers cancel their subscription?
What issues are users having activating codes/coupons/gifts/promotions/etc?
What’s frustrating to users about billing?
Why do customers think our marketing is misleading/problematic?
How can we improve [feature x]?
Why are users upset with [feature/functionality x]?
What are the most common disputes? (E.g. for credit card or marketplace products)
What do customers like about our product?
What do customers like about [feature x]?
What makes our customers delighted?
What’s our customers’ favorite gift/promotion/reward[action]?
What content is most helpful for our customers?
How do we convert new users into long term users?
How can we improve [x feature]?
What feature should we build next?
What kind of user would get the most benefit from our product?
What would make customers use [product x] more?
What do users like about our product?
What attracted users to [product x]?
Why don’t customers purchase [product y]?
What integrations do users want next?
What do customers like about our Salesforce/CRM integration?
What do customers like about our order fulfillment?
What do customers think about our delivery options?
How do users feel about the check-in experience?
What causes drivers/delivery persons to be delayed?
What makes the best driver/delivery person/customer support agent/etc?
Why are drivers/delivery persons/brand ambassadors/etc performing poorly?
What do our drivers/delivery persons/brand ambassadors/etc love most?
How can we improve our app for drivers/delivery persons/brand ambassadors/etc?
Why do customers cancel orders?
What’s confusing about payout?
What do customers think about our cleanliness?
Last Updated: 02/20/21
The Activity View shows you a feed of all questions previously asked along with their corresponding answers. It’ll show your questions as well as that of your colleagues. Find inspiration, spot patterns, and compare answers with this log of activity.
Setting up Zapier for Viable
In addition to directly linking your Zendesk account with Viable, you can send us data from other applications via a Zapier connection. For example, if you want to analyze tweets in Viable that @ mention your Twitter handle, you can import that via Zapier. ‘Accept Invite & Build a Zap’ at …
Tips for asking questions in Viable
With just a handful of examples and minimal instruction, the GPT-3 language model we use in Viable predicts the summaries it should generate from customer feedback datasets. Like any other model, it needs something to learn by. At Viable, we have spent many hours training our GPT-3 model to provide …