The Feedback view provides all the customer feedback data points from the apps you’ve integrated.
At the top of the main viewing screen is the question box. This is where you type in a question you have about customers such as:
What do customers find delightful?
Why do customers abandon their shopping carts?
What do users find frustrating about the onboarding process?
Which features are enterprise customers excited about?
What do compliance officers like about the Alerts feature?
What is frustrating about creating boards?
The answer will be generated (below the question) as a paragraph summarizing all the customer feedback data points relevant to the question. The summary will include a few specific examples.
You can give the answer a thumbs up/thumbs down to let us know if the answer was helpful. This will help improve future responses.
All the individual customer feedback that is relevant for this question and answer will be shown below the summary paragraph answer, starting with the most relevant data points first. This way you have all the backup data in one place.
Last Updated: 12/04/20
Asking questions in Viable
With just a handful of examples and minimal instruction, the GPT-3 language model we use in Viable predicts the words or text it should generate next. Like any other model, it needs something to learn by. At Viable, we have spent many hours training our GPT-3 model to provide useful answers out of …
The Tags view allows you to analyze all customer feedback data across customers and apps by a label or tag. The AI that powers Viable does the job of sorting through the ingested customer feedback data, identifying themes, and tagging them by relevant topic. Tags can be for features, capabilities, …
In the Segments view, you can view customer feedback data by specific segment or trait. Viable will import segments that already exist in your integrated customer feedback apps. The default view will show an aggregate summary of segments ranked by number of data points per segment. It includes …