The Feedback view provides all the customer feedback data points from the apps you’ve integrated.
At the top of the main viewing screen is the question box. This is where you type in a question you have about customers such as:
What do customers find delightful?
Why do customers abandon their shopping carts?
What do users find frustrating about the onboarding process?
Which features are enterprise customers excited about?
What do compliance officers like about the Alerts feature?
What is frustrating about creating boards?
The answer will be generated (below the question) as a paragraph summarizing all the customer feedback data points relevant to the question. The summary may include a few specific examples.
Displayed on the left will be a list of tags from the data points that the AI used to generate the answer.
You can give the answer a thumbs up/thumbs down to let us know if the answer was helpful. This will help improve future responses.
All the individual customer feedback that is relevant for this question and answer will be shown below the summary paragraph answer, starting with the most relevant data points first. This way you have all the backup data in one place.
Last Updated: 12/04/20
How we handle customer feedback data
At Viable, we save you time and effort by automating the manual and time-consuming tasks of tagging and structuring qualitative customer feedback for analysis. We do this by connecting to popular data sources such as helpdesk platforms, survey tools, product review apps, and spreadsheets. Synching …
Formatting CSV files to speed up ingestion into Viable
A lot of customer text data you want to analyze comes in CSV format. Free form responses in NPS, CSAT, and in-app surveys, as well as product reviews are some examples. CSV documents, however, don’t all come formatted in the same way. To speed up CSV data ingestion so you can start asking questions …
Viable adheres to best practice standards for ingesting, handling and protecting data as well as responding to vulnerabilities or incidents. Our goal is to ensure a high level of security for our customer data as well as our own. PostgreSQL, with AES-256 at rest encryption. Hasura is what we use to …