Getting Started

Welcome!

What is Viable?

Welcome!

If you’re reading this, you probably can’t wait to dive into your customer feedback to find out what customers think about your product or service. Below are links to get you started.

What is Viable?

Viable makes it possible for you to ask questions in plain language of all your combined customer feedback data. 

The AI behind our platform searches all data, sorts it, structures it, and tags it by topic. It then writes a summary answer to your question based on all that data.

If you haven’t yet signed up, you can sign up for a demo.

Account setup
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Overview of the Viable workspace
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Viable Team

Viable Team

Staff

Last Updated: 12/02/20

Related walkthroughs

How we handle customer feedback data

At Viable, we save you time and effort by automating the manual and time-consuming tasks of tagging and structuring qualitative customer feedback for analysis. We do this by connecting to popular data sources such as helpdesk platforms, survey tools, product review apps, and spreadsheets. Synching …

Viable Team

Viable Team

Staff

Formatting CSV files to speed up ingestion into Viable

A lot of customer text data you want to analyze comes in CSV format. Free form responses in NPS, CSAT, and in-app surveys, as well as product reviews are some examples. CSV documents, however, don’t all come formatted in the same way. To speed up CSV data ingestion so you can start asking questions …

Viable Team

Viable Team

Staff

Data Security

Viable adheres to best practice standards for ingesting, handling and protecting data as well as responding to vulnerabilities or incidents. Our goal is to ensure a high level of security for our customer data as well as our own. PostgreSQL, with AES-256 at rest encryption. Hasura is what we use to …

Viable Team

Viable Team

Staff