Getting Started

What is Viable?

Welcome! 

If you’re reading this, you probably can’t wait to dive into your customer feedback to find out what customers think about your product or service. Below are links to get you started.

What is Viable?

Viable makes it possible for you to ask questions in plain language of all your combined customer feedback data. 

The AI behind our platform searches all data, sorts it, structures it, and tags it. It then writes a summary answer to your question based on all that data.

If you haven’t yet signed up, you can sign up for a demo.

Account setup
Helpful definitions
Overview of the Viable workspace
Feedback
Tags
Segments

Viable Team

Viable Team

Staff

Last Updated: 12/02/20

Related walkthroughs

Asking questions in Viable

With just a handful of examples and minimal instruction, the GPT-3 language model we use in Viable predicts the words or text it should generate next. Like any other model, it needs something to learn by. At Viable, we have spent many hours training our GPT-3 model to provide useful answers out of …

Viable Team

Viable Team

Staff

Tags View

The Tags view allows you to analyze all customer feedback data across customers and apps by a label or tag. The AI that powers Viable does the job of sorting through the ingested customer feedback data, identifying themes, and tagging them by relevant topic. Tags can be for features, capabilities, …

Viable Team

Viable Team

Staff

Segments View

In the Segments view, you can view customer feedback data by specific segment or trait. Viable will import segments that already exist in your integrated customer feedback apps. The default view will show an aggregate summary of segments ranked by number of data points per segment. It includes …

Viable Team

Viable Team

Staff