A piece of customer feedback or support ticket. Each piece of feedback or ticket entry is considered one data point, regardless of length. The below is an example of a data point:
“I find the boards feature to be extremely helpful in organizing my time throughout my day. It saves me time and makes daily tasks much more manageable.”
A data point ingested into Viable from one of the integrated apps that’s been labeled and segmented. It’s ready for analysis in Viable.
In our documentation and tutorials we’ll mostly refer to the data available in Viable; we’ll use data point to refer to a processed data point unless otherwise specified.
Customer feedback tools or channels that have been integrated or are being considered for integration into Viable in the future. Intercom and Zendesk are examples of such apps. An integrated app is one that is set up to send data to Viable for processing.
This is where the magic happens! A lot of it anyway. This field appears at the top of the Feedback section. Type a question into this box in plain language and a response will be generated beneath it.
Last Updated: 12/02/20
Asking questions in Viable
With just a handful of examples and minimal instruction, the GPT-3 language model we use in Viable predicts the words or text it should generate next. Like any other model, it needs something to learn by. At Viable, we have spent many hours training our GPT-3 model to provide useful answers out of …
The Tags view allows you to analyze all customer feedback data across customers and apps by a label or tag. The AI that powers Viable does the job of sorting through the ingested customer feedback data, identifying themes, and tagging them by relevant topic. Tags can be for features, capabilities, …
In the Segments view, you can view customer feedback data by specific segment or trait. Viable will import segments that already exist in your integrated customer feedback apps. The default view will show an aggregate summary of segments ranked by number of data points per segment. It includes …