Helpful Definitions

Data point


Processed data point (also referred to as a data point)


Apps or customer feedback apps


Question box

Data point

A piece of customer feedback or support ticket. Each piece of feedback or ticket entry is considered one data point, regardless of length. The below is an example of a data point:

“I find the boards feature to be extremely helpful in organizing my time throughout my day. It saves me time and makes daily tasks much more manageable.”


Processed data point (also referred to as a data point)

A data point ingested into Viable from one of the integrated apps that’s been labeled and segmented. It’s ready for analysis in Viable.

In our documentation and tutorials we’ll mostly refer to the data available in Viable; we’ll use data point to refer to a processed data point unless otherwise specified. 


Apps or customer feedback apps

Customer feedback tools or channels that have been integrated or are being considered for integration into Viable in the future. Intercom and Zendesk are examples of such apps. An integrated app is one that is set up to send data to Viable for processing.


Question box

This is where the magic happens! A lot of it anyway. This field appears at the top of the Feedback section. Type a question into this box in plain language and a response will be generated beneath it.

Viable Team

Viable Team

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Last Updated: 12/02/20

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Tags View

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Viable Team

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Segments View

In the Segments view, you can view customer feedback data by specific segment or trait. Viable will import segments that already exist in your integrated customer feedback apps. The default view will show an aggregate summary of segments ranked by number of data points per segment. It includes …

Viable Team

Viable Team

Staff