At Viable, we save you time and effort by automating the manual and time-consuming tasks of tagging and structuring qualitative customer feedback for analysis.
We do this by connecting to popular data sources such as helpdesk platforms, survey tools, product review apps, and spreadsheets.
Synching your favorite tools with Viable is easy: in just a few minutes and a couple of clicks, we import customer feedback from your tools and our powerful AI structures it for easy analysis.
We don’t import personally identifiable information (PII). Any such information found in your data is automatically excluded prior to import.
We do display a unique identifier per piece of feedback (such as an email) only if such data is available (for example, from your helpdesk tools) so you know which customers to further support.
Your data is handled with care in Viable. It is never shared with anyone externally and is only used for the purposes of enriching it with topics, sentiment, and emotions so you can improve your products and serve your customers better.
Last Updated: 06/22/21
Formatting CSV files to speed up ingestion into Viable
A lot of customer text data you want to analyze comes in CSV format. Free form responses in NPS, CSAT, and in-app surveys, as well as product reviews are some examples. CSV documents, however, don’t all come formatted in the same way. To speed up CSV data ingestion so you can start asking questions …
Viable adheres to best practice standards for ingesting, handling and protecting data as well as responding to vulnerabilities or incidents. Our goal is to ensure a high level of security for our customer data as well as our own. PostgreSQL, with AES-256 at rest encryption. Hasura is what we use to …
Typeform Zap for Viable
You can analyze customer feedback collected via Typeform by connecting Typeform to Viable via Zapier. Under Set up action choose the fields you want to analyze. We recommend you set up a separate Zap for each free text question/response. (We do not recommend setting up a Zap for multiple choice or …