At Viable, we save you time and effort by automating the manual and time-consuming tasks of tagging and structuring qualitative customer feedback for analysis.
We do this by connecting to popular data sources such as helpdesk platforms, survey tools, product review apps, and spreadsheets.
Synching your favorite tools with Viable is easy: in just a few minutes and a couple of clicks, we import customer feedback from your tools and our powerful AI structures it for easy qualitative analysis.
We don’t import personally identifiable information (PII) for our qualitative analysis work. Any such information found in your data is automatically excluded prior to import.
We do display a unique identifier per piece of feedback (such as an email) only if such data is available (for example, from your helpdesk tools) so you know which customers to further support.
Your data is handled with care in Viable. It is never shared with anyone externally and is only used for the purposes of enriching it with topics, sentiment, and emotions so you can get automated qualitative analysis to improve your products and serve your customers better.
Last Updated: 06/22/21
Appbot Zap for Viable
You can instantly analyze user reviews posted via Appbot by sending those reviews to Viable through Zapier. Choose Appbot as the trigger >> app event Then choose New Review as the trigger event Click Continue and then click to sign in to your Appbot account Under Set up trigger , select the …
Formatting CSV files to speed up ingestion into Viable
A lot of customer text data you want to analyze comes in CSV format. Free form responses in NPS, CSAT, and in-app surveys, as well as product reviews are some examples. CSV documents, however, don’t all come formatted in the same way. To speed up CSV data ingestion so you can start asking questions …
Viable adheres to best practice standards for ingesting, handling and protecting data as well as responding to vulnerabilities or incidents. Our goal is to ensure a high level of security for our customer data as well as our own. PostgreSQL, with AES-256 at rest encryption. Hasura is what we use to …