Creating a Zap that connects Promoter.io to Viable

You can analyze customer feedback from Promoter.io by connecting Promoter.io to Viable via Zapier.

After you've set up your Zapier account to connect with Viable:

• Click Make a Zap
• Name your Zap

Setting up the Trigger

• Choose Promoter.io as the trigger >> app event
• Then choose Feedback Submitted or Updated as the trigger event

• Click Continue and then sign into your Promoter.io account

• Choose your Promoter.io account and click Continue
• Under Set up trigger, select what you'd like to analyze. Click Continue.
• Test your trigger

Setting up the Action

• Select Viable as the Action app
• Sign into your Viable account with your API Key (open a separate tab, sign into Viable, go to Admin, then the Integrations tab. The API Key is at the bottom).
• Then select Ingest Datapoint as the action event
• Choose Viable as the account

Under Set up action choose the fields you want to analyze. We recommend you set up a separate Zap for each free text question/response. (We do not recommend setting up a Zap for multiple choice or single choice questions.) Sending all questions via a single Zap will likely result in more generic answers in Viable.

• For Text, choose the feedback free text field you want to analyze
• For Created at, choose the timestamp or time/date submission field
• For End user email, choose the email address field. If none, enter Anonymous.
• Click Continue
• Test the action

You should be ready to turn on the Zap.

Viable Team

Staff

Last Updated: 03/08/21