In addition to directly linking your Zendesk account with Viable, you can send us data from other applications via a Zapier connection. For example, if you want to analyze tweets in Viable that @ mention your Twitter handle, you can import that via Zapier.
What is Zapier? A quick primer.
First, get access to your company’s Zapier account or create one if you don’t already have one.Then, you'll need to click this link.
‘Accept Invite & Build a Zap’ at the bottom.
After your Zapier account is integrated with Viable, it's time to create your first Zap. Click "Make Zap" (button in top left of the dashboard or Create Zap button on the right side).
Choose the app you’re integrating. For example, if integrating data from the Delighted app, search for Delighted in the search box.
Choose a Trigger Event and click Continue. You’ll be asked to sign into your account for the selected app.
Next, in the "Action" step, search for Viable.
Choose an Action Event (there is only one: Ingest Datapoint) and click Continue.
Click the button that will ask you to sign in to Viable. A new window will open that asks you to enter your Viable API key. That key can be found in your Viable account: Open a separate tab, go to Admin >> integrations and the API key will be at the bottom.
Once you've entered the API key, go to the "Set up action" step and link the data from your trigger to the correct fields in Viable.
Pro tip: If you send surveys via a survey app (say, via Typeform), you can set up one zap per question to drill into results per question. Sending all questions via a single zap will likely result in more generic answers. Therefore:
For text, we recommend starting with the ticket description or the NPS survey's plain text response.
For created at, enter the timestamp from the trigger.
For end user email, use the email that is returned from the trigger, or, if no email is available, use "Anonymous."
After these steps, the integration should be ready. After your data is imported, you’ll be able to ask questions and get answers from this dataset in Viable. Repeat the process for any other apps you'd like to add to import data for analysis in Viable.
Last Updated: 01/07/21
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