SurveyMonkey Zap for Viable

Creating a Zap that connects SurveyMonkey to Viable


Setting up the Trigger


Setting up the Action

Creating a Zap that connects SurveyMonkey to Viable

You can analyze customer survey responses from SurveyMonkey and get richer insights from open ended answers automatically by sending survey responses to Viable via Zapier.

To get started, Click Make a Zap in Zapier and follow the steps below.


Setting up the Trigger

  • Choose SurveyMonkey as the trigger >> app event
  • Then choose New Response Notifications with Answers as the trigger event. Note, this capability is available only for SurveyMonkey annual paid users.

  • Click Continue and then sign into your SurveyMonkey account

  • Choose your SurveyMonkey account and click Continue
  • Under Set up trigger, select what you'd like to analyze. Click Continue.


Continue to sign into Viable. You’ll need your Viable API key (in Viable it’s in Admin >> Integrations tab).

  • Test your trigger


Setting up the Action

  • Select Viable as the Action app

  • Then select Ingest Datapoint as the action event

Continue to sign into Viable. You’ll need your Viable API key (in Viable it’s in Admin >> Integrations tab).

Under Set up action choose the fields you want to analyze. We recommend you set up a separate Zap for each free text question/response. (We do not recommend setting up a Zap for multiple choice or single choice questions.) Sending all questions via a single Zap will likely result in more generic answers in Viable.

  • For Text, choose the field for the survey response free text field you’d like to analyze. In the example below, type in the question first, "What prompted you to try our product today?" and then choose What prompted you to try our product today? Adding the question gives you greater context when you do analysis in Viable.
  • For Created at, choose Submitted_at
  • For End user email, choose Email or another user identifier field so you can better understand and serve each respondent. For non, type in Anonymous.

  • Click Continue
  • Test the action

You should be ready to turn on the Zap.


Viable Team

Viable Team

Staff

Last Updated: 03/08/21

Related walkthroughs

Appbot Zap for Viable

You can instantly analyze user reviews posted via Appbot by sending those reviews to Viable through Zapier. Choose Appbot as the trigger >> app event Then choose New Review as the trigger event Click Continue and then click to sign in to your Appbot account Under Set up trigger , select the …

Viable Team

Viable Team

Staff

How we handle customer feedback data

At Viable, we save you time and effort by automating the manual and time-consuming tasks of tagging and structuring qualitative customer feedback for analysis. We do this by connecting to popular data sources such as helpdesk platforms, survey tools, product review apps, and spreadsheets. Synching …

Viable Team

Viable Team

Staff

Formatting CSV files to speed up ingestion into Viable

A lot of customer text data you want to analyze comes in CSV format. Free form responses in NPS, CSAT, and in-app surveys, as well as product reviews are some examples. CSV documents, however, don’t all come formatted in the same way. To speed up CSV data ingestion so you can start asking questions …

Viable Team

Viable Team

Staff