Tags View

Analyze customer feedback by tags

Analyze customer feedback by tags

The Tags view allows you to analyze all customer feedback data across customers and apps by a label or tag. The AI that powers Viable does the job of sorting through the ingested customer feedback data, identifying themes, and tagging them by relevant topic.

Tags can be for features, capabilities, user flows, or benefits. For example, consider the following customer feedback (considered a single data point):

“I find the boards feature to be extremely helpful in organizing my time throughout my day. It saves me time and makes daily tasks much more manageable.”

Our AI model might assign the following tags to this piece of feedback: boards, organization, time saving, daily tasks. 

The default view will show an aggregate summary of tags ranked by reach, or the number of data points with that tag. Each topic or tag also includes sentiment and emotion analysis. 

Viable Team

Viable Team

Staff

Last Updated: 12/04/20

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