The Tags view allows you to analyze all customer feedback data across customers and apps by a label or tag. The AI that powers Viable does the job of sorting through the ingested customer feedback data, identifying themes, and tagging them by relevant topic.
Tags can be for features, capabilities, user flows, or benefits. For example, consider the following customer feedback (considered a single data point):
“I find the boards feature to be extremely helpful in organizing my time throughout my day. It saves me time and makes daily tasks much more manageable.”
Our AI model might assign the following tags to this piece of feedback: boards, organization, time saving, daily tasks.
The default view will show an aggregate summary of tags ranked by reach, or the number of data points with that tag. Each topic or tag also includes sentiment and emotion analysis.
Last Updated: 12/04/20
Asking questions in Viable
With just a handful of examples and minimal instruction, the GPT-3 language model we use in Viable predicts the words or text it should generate next. Like any other model, it needs something to learn by. At Viable, we have spent many hours training our GPT-3 model to provide useful answers out of …
In the Segments view, you can view customer feedback data by specific segment or trait. Viable will import segments that already exist in your integrated customer feedback apps. The default view will show an aggregate summary of segments ranked by number of data points per segment. It includes …
The Feedback view provides all the customer feedback data points from the apps you’ve integrated. At the top of the main viewing screen is the question box. This is where you type in a question you have about customers such as: What do customers find delightful? Why do customers abandon their …