The Trends view displays top topics trending by week across all your customer feedback data.
Topics are themes identified by the AI that powers Viable after it has sorted through the ingested customer feedback data and tagged each with a topic label.
Topics can be for features, capabilities, user flows, or benefits. For example, consider the following customer feedback data point:
I find the calendar feature to be extremely easy to use. It saves me time and I especially like the ability to directly add video conferencing like Google Hangouts.
Our AI model might assign the following topics to this piece of feedback: calendar, time-saving, Google Hangouts.
The default view will show a line chart of Top Topics trending by week.
Below Top Topics are other views of trending topics by dimension: positive or negative sentiment, feature requests, frustrating, delightful, confusing, disappointing, or worrying.
Hover over the data points and you’ll get a count of topic mentions across customer feedback data for that week.
Last Updated: 02/18/20
Appbot Zap for Viable
You can instantly analyze user reviews posted via Appbot by sending those reviews to Viable through Zapier. Choose Appbot as the trigger >> app event Then choose New Review as the trigger event Click Continue and then click to sign in to your Appbot account Under Set up trigger , select the …
How we handle customer feedback data
At Viable, we save you time and effort by automating the manual and time-consuming tasks of tagging and structuring qualitative customer feedback for analysis. We do this by connecting to popular data sources such as helpdesk platforms, survey tools, product review apps, and spreadsheets. Synching …
Formatting CSV files to speed up ingestion into Viable
A lot of customer text data you want to analyze comes in CSV format. Free form responses in NPS, CSAT, and in-app surveys, as well as product reviews are some examples. CSV documents, however, don’t all come formatted in the same way. To speed up CSV data ingestion so you can start asking questions …