Trends View

Analyze trends in your customer feedback

Analyze trends in your customer feedback

The Trends view displays top topics trending by week across all your customer feedback data. 

Topics are themes identified by the AI that powers Viable after it has sorted through the ingested customer feedback data and tagged each with a topic label. 

Topics can be for features, capabilities, user flows, or benefits. For example, consider the following customer feedback data point:

I find the calendar feature to be extremely easy to use. It saves me time and I especially like the ability to directly add video conferencing like Google Hangouts.

Our AI model might assign the following topics to this piece of feedback: calendar, time-saving, Google Hangouts. 

The default view will show a line chart of Top Topics trending by week.

Below Top Topics are other views of trending topics by dimension: positive or negative sentiment, feature requests, frustrating, delightful, confusing, disappointing, or worrying.

Hover over the data points and you’ll get a count of topic mentions across customer feedback data for that week.


Viable Team

Viable Team

Staff

Last Updated: 02/18/20

Related walkthroughs

Formatting CSV files to speed up ingestion into Viable

A lot of customer text data you want to analyze comes in CSV format. Free form responses in NPS, CSAT, and in-app surveys, as well as product reviews are some examples. CSV documents, however, don’t all come formatted in the same way. To speed up CSV data ingestion so you can start asking questions …

Viable Team

Viable Team

Staff

Data Security

Viable adheres to best practice standards for ingesting, handling and protecting data as well as responding to vulnerabilities or incidents. Our goal is to ensure a high level of security for our customer data as well as our own. PostgreSQL, with AES-256 at rest encryption. Hasura is what we use to …

Viable Team

Viable Team

Staff

Typeform Zap for Viable

You can analyze customer feedback collected via Typeform by connecting Typeform to Viable via Zapier. Under Set up action choose the fields you want to analyze. We recommend you set up a separate Zap for each free text question/response. (We do not recommend setting up a Zap for multiple choice or …

Viable Team

Viable Team

Staff