Once you’re set up, you’ll see a main menu on the left side of the screen with the following sections:
Feedback and Trends are the different views of the customer feedback data that comes from all your integrated apps. The data is sorted and tagged at the point it's ingested so you can immediately start conducting analysis by selecting one of these views.
Activity is where you see previous questions asked by you or a colleague, along with the answer provided.
Profile is where you will manage your name, password, and email.
Admin is where you’ll see your company name, plan/billing details, and the customer feedback apps you’ve integrated. If you’re the admin user for your organization, you can integrate additional apps from here.
Last Updated: 12/02/20
Formatting CSV files to speed up ingestion into Viable
A lot of customer text data you want to analyze comes in CSV format. Free form responses in NPS, CSAT, and in-app surveys, as well as product reviews are some examples. CSV documents, however, don’t all come formatted in the same way. To speed up CSV data ingestion so you can start asking questions …
Viable adheres to best practice standards for ingesting, handling and protecting data as well as responding to vulnerabilities or incidents. Our goal is to ensure a high level of security for our customer data as well as our own. PostgreSQL, with AES-256 at rest encryption. Hasura is what we use to …
Typeform Zap for Viable
You can analyze customer feedback collected via Typeform by connecting Typeform to Viable via Zapier. Under Set up action choose the fields you want to analyze. We recommend you set up a separate Zap for each free text question/response. (We do not recommend setting up a Zap for multiple choice or …