Once you’ve signed up and connected a data source in Viable, you’ll see a main menu on the left side of the screen with the following sections:
Feedback and Trends are the different views of the customer feedback data that comes from all your integrated apps. The data is sorted and tagged at the point it's ingested so you can immediately start conducting analysis by selecting one of these views.
Activity is where you see previous questions asked by you or a colleague, along with the answer provided.
Profile is where you will manage your name, password, and email.
Admin is where you’ll see your company name, plan/billing details, and the customer feedback apps you’ve integrated. If you’re the admin user for your organization, you can integrate additional apps from here.
Last Updated: 12/02/20
How we handle customer feedback data
At Viable, we save you time and effort by automating the manual and time-consuming tasks of tagging and structuring qualitative customer feedback for analysis. We do this by connecting to popular data sources such as helpdesk platforms, survey tools, product review apps, and spreadsheets. Synching …
Formatting CSV files to speed up ingestion into Viable
A lot of customer text data you want to analyze comes in CSV format. Free form responses in NPS, CSAT, and in-app surveys, as well as product reviews are some examples. CSV documents, however, don’t all come formatted in the same way. To speed up CSV data ingestion so you can start asking questions …
Viable adheres to best practice standards for ingesting, handling and protecting data as well as responding to vulnerabilities or incidents. Our goal is to ensure a high level of security for our customer data as well as our own. PostgreSQL, with AES-256 at rest encryption. Hasura is what we use to …