Once you’re set up, you’ll see a main menu on the left side of the screen with the following sections:
Feedback, Tags, and Segments are the different views of the customer feedback data that comes from all your integrated apps. The data is already sorted and tagged so you can start conducting analysis by selecting one of these views.
Profile is where you will manage your name, password, and email.
Settings is where you’ll see your company name, plan/billing details, and the customer feedback apps you’ve integrated. If you’re the admin user for your organization, you can integrate additional apps from here.
Last Updated: 12/02/20
Asking questions in Viable
With just a handful of examples and minimal instruction, the GPT-3 language model we use in Viable predicts the words or text it should generate next. Like any other model, it needs something to learn by. At Viable, we have spent many hours training our GPT-3 model to provide useful answers out of …
The Tags view allows you to analyze all customer feedback data across customers and apps by a label or tag. The AI that powers Viable does the job of sorting through the ingested customer feedback data, identifying themes, and tagging them by relevant topic. Tags can be for features, capabilities, …
In the Segments view, you can view customer feedback data by specific segment or trait. Viable will import segments that already exist in your integrated customer feedback apps. The default view will show an aggregate summary of segments ranked by number of data points per segment. It includes …