Support teams: insights on what drives your customers, straight from the source
Viable sorts, tags, and analyzes your customer feedback from help desk tickets, CSAT or NPS surveys, and more with automated text analysis, unlocking a wealth of data you can use to champion your customers’ wants and needs.
AI-powered text mining eliminates manual sorting and tagging
Your team spends less time on busywork, and more time making customers happy thanks to insights from text analysis already done for you.
Unified data from all your customer contact tools
No matter where your customer experience feedback comes from, Viable aggregates it into one place so you can analyze qualitative data from multiple sources in one search. You can even send us your CSV files full of rich customer feedback.
Ask questions of your qualitative data with a super-smart AI
Get answers about your customer experience in moments. Ask “how can we improve our search feature?” or “what do parents like about our product?” The further you drill, the better the customer insight.
Show your customers you care, like never before
When you’re truly customer-centric, brilliant customer support is your company’s most valuable asset. Viable arms your team with customer insights that used to take hours of manual text analysis. With instant qualitative data insights, you can better represent the voice of the customer.
Add an AI customer experience analyst to your team’s Slack
A voice for your customers in any conversationAsk @viable a question in Slack, and get an answer instantly. Anyone in the channel has real-time access to what customers are saying.
You're the customer expert. Viable helps you make an even bigger impact.