Viable imports qualitative data from multiple channels on an ongoing basis so you can get the latest answers to your questions without delay, all in one place.
Spend your time with the segments that make an impact
With your qualitative feedback turned into data you can query, you’ll have a clearer picture of the folks you’re really reaching—and those you’re trying to reach.
Ask questions until you find the right insight with a super-smart AI
Natural language processing actually learns the sentiments and opinions of your customers. Ask, “what do teens like about our app?” or “are customers interested in fashion?” Iterate as much as you need; Viable will keep up with you.
Inspire love and loyalty from the customers you want to reach
Customer experience marketing is equal parts art and science—it’s all about getting the right message to the right people. Your numbers tell you what resonates, and Viable’s analysis of your customer feedback helps you learn why it resonates, so you can craft campaigns that connect with people in ways that matter to them.
Add an AI marketing assistant to your team’s Slack
Instant customer insights in any conversationAsk @Viable a question in Slack, and get an answer right away. Get everyone in the channel on the same page by asking questions and getting answers that summarize what your customers think.
Ready to do customer experience marketing like never before?