No matter where your feedback comes from, Viable makes it all uniform, so you can analyze data from multiple sources in one search.
Data sorted and scored
Natural language processing assigns sentiment scores to customer feedback, creating a rich data set that’s detailed, nuanced, and highly accurate. See the stories and trends with just a few clicks.
Ask your data a question with super-smart AI
Get answers in seconds from analysis that used to take weeks. Ask, “how do people feel about the new color scheme?” or “which features are frustrating?” Drill down in the data to find out what to prioritize most.
Hear your customers loud and clear
Engineering, customer service, marketing, leadership—you listen to everyone’s needs, and find a way to bring it all together. We know the feeling—that’s what we do too. Viable analyzes customer sentiment across all your feedback channels, giving you powerful new tools to make crucial decisions about planning and execution. In a way, it’s kind of like a product team for your product team.
Add an AI UX Researcher to your team’s Slack.
Instant customer insightsAsk @viable a question in Slack, and get an answer right away. Anyone in the channel has access to rich data about what your customers are saying.