Ask questions of your customer feedback using plain English.
We're not kidding.
Ask any question—our AI will find all the relevant qualitative data and summarize it into actionable insights. Instantly identify top customer issues, validate product roadmaps, find ideas for campaigns, and prep for customer calls.
Link Your Tools
Bring it all together, then ask it a question. Get a complete picture of what your customers are saying.
Feedback lives across many channels: from CRMs, to messaging platforms, to social media. Assembling it all to get the whole story is a job in itself. With Viable, the job is done. Your data’s all connected, with a super-smart AI to answer all your questions.
Sort, segment, search, and synthesize—automatically. Qualitative data gets auto-structured and auto-tagged.
The powerful language model in our CX platform handles the hardest things about qualitative data—structuring it. It saves hours (if not days). Customer support teams can stop manually sorting and tagging tickets, reviews, and survey responses.
Query Your Data
Ask questions about your customers in plain English. Ask what people think by talking how people talk.
Find out what your customers like, want, feel, or do with text analysis. Everything from “how do people feel about baking?” to “what do people like about sourdough?” You could even ask questions that aren’t about baking.
Answer questions with instant qualitative analysis. Now no one has to read tickets for hours & hours.
Ask any question related to the user experience of your product and we'll get you the best answer in seconds, backed up by real user feedback. Spend more time understanding customers and building better products.
Collaborate in real time on Slack.
Customer Service, Marketing, and Product often have different ideas about customer needs.
Definitive answers are an @ away, meaning you spend less time debating, and more time being customer centric.