It used to take hours to find insights in customer feedback.

Now it takes seconds.

Immediately find answers in your customer surveys, product reviews, and help desk data. Qualitative analysis powered by GPT-3, the world’s most advanced language model available.

Link Your Tools

Bring it all together, then ask it a question. Get a complete picture of what your customers are saying.

Customer feedback lives across many channels: from CRMs, to messaging platforms, to social media and even CSV files. Assembling it all is a job in itself. With Viable, the job is done. Your data’s all connected, with a super-smart AI to answer all your questions.

Structure Your Data

Sort, segment, search, and synthesize—automatically. Qualitative data structured and tagged for you.

The powerful language model in our CX platform handles the hardest things about qualitative data—structuring it. It saves hours (if not days). UX and CX teams can stop manually sorting and tagging survey responses, support tickets, and product reviews.

Query Your Data

Ask questions about your customers in plain English. Find out what they think using natural language.

Find out what your customers like, want, feel, or do with text analysis. Everything from “how do people feel about baking?” to “what do people like about sourdough?” You could even ask questions that aren’t about baking.

Get Answers

Understand what customers are telling you with instant qualitative analysis. No more reading feedback for hours.

Ask any question related to the user experience of your product and we'll get you the best answer in seconds, backed by real user feedback. Spend more time understanding customers and building better products.

Qualitative analysis in real time on Slack.

Customer Service, Marketing, and Product often have different ideas about customer needs. Definitive answers are an @ away, meaning you spend less time debating, and more time being customer centric.