Signing up for Viable is easy and takes just a few minutes.
To create an account, you’ll enter your email, name, and create a password.
Then you’ll be asked where you work.
Next, you’ll select which customer feedback apps you want to integrate.
After you sign into those apps, click “Allow” to authorize those apps to send data to Viable.
Historical data will start to import from the app to Viable; when it's complete, you're ready to start using Viable.
After the initial historical data import, new data will continue to import from the integrated app into Viable on an ongoing basis.
Last Updated: 12/02/20
How we handle customer feedback data
At Viable, we save you time and effort by automating the manual and time-consuming tasks of tagging and structuring qualitative customer feedback for analysis. We do this by connecting to popular data sources such as helpdesk platforms, survey tools, product review apps, and spreadsheets. Synching …
Formatting CSV files to speed up ingestion into Viable
A lot of customer text data you want to analyze comes in CSV format. Free form responses in NPS, CSAT, and in-app surveys, as well as product reviews are some examples. CSV documents, however, don’t all come formatted in the same way. To speed up CSV data ingestion so you can start asking questions …
Viable adheres to best practice standards for ingesting, handling and protecting data as well as responding to vulnerabilities or incidents. Our goal is to ensure a high level of security for our customer data as well as our own. PostgreSQL, with AES-256 at rest encryption. Hasura is what we use to …